SHIPPING & RETURNS
Shipping Policy
In short: we ship worldwide! Prints are shipped fast and are fulfilled locally in 23 countries!
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Commissions and books and stickers are shipped from France (all tax is included).
Everything else (prints, tshirts, bags etc) is shipped and fulfilled locally in 23 countries around the globe. Local fulfilment and shipping from EU/UK/CA/AUS/NZ/ Asia and etc.
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Shipping timeframe + fulfilment time solely depends on a product and on the postal services busyness. For example, commissions take way longer to arrive than prints, since prints are being fulfilled by the third party company and are being shipped locally, so please, check each item`s shipping info before purchasing or simply email us here: erotic.art111@gmail.com
During the holidays and major global events like Covid19, shipping time might be extended, since postal services are usually overwhelmed around the holidays.
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Bear in mind, some products are shipped separately -- like commissions and prints, since they are fulfilled in different locations.ā
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In short, if you have done a mistake in a delivery address -- we can only try to fix this before the product was shipped. In this case, please, email me straight away! In case the product was already shipped to you, you are liable for any extra shipping costs and product replacements, in some cases like with commissions, the product cannot be replaced, since it is a custom painting, but we will be able to arrange a print replacement at your expense.
This is why we urge all of my customers to track their parcels and pick them up on time!
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As a client, you are responsible for tracking and collecting your parcel on time -- we do not send postal notifications, for now. In case your package was returned due to not being collected on time, you are liable for extra shipping costs.
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If your package was stolen, but is marked as "delivered", you will have to contact delivery services straight away and possibly make a claim through them, we are not able to help with orders marked as "delivered". You can still contact us and we will be happy to assist with the further info but are not able to provide replacements or refunds in this case.
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In case you have received your product damaged, please document all the damages and notify both postal services and us via email, in most cases we are able to provide replacements for no extra charge if the product arrives damaged.
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To read the full shipping policy :
Once you've placed an order, you might no longer be able to edit the order details or cancel it. If you have an issue with the shipment of your order, contact us within 5 days of the delivery or estimated delivery date. In some cases, you may need to reach out to the shipping carrier directly.
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Once you have confirmed your order, it might not be possible to edit or cancel it. If you want to change some parameters, Customer addresses, etc., please check whether such an option is available directly via email or via this store. We are not bound to make such modifications to your order, but we will do our best on a case-by-case basis.
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The risk of loss of, damage to and title for Products pass to you upon our delivery to the carrier. It shall be your responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the Product was delivered.
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In such case we will not make any refunds and will not resend the Product. For Users in the European Economic Area or the United Kingdom, the risk of loss of, damage to and title for Products will pass to you when you or a third party indicated by you has acquired the physical possession of the Products.
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If carrier tracking indicates that a Product was lost in transit, you may make a written claim for replacement of the lost Product in compliance with our Return Policy. For Products lost in transit, all claims must be submitted no later than 5 days after the estimated delivery date. All such claims are subject to our investigation and sole discretion.
Return & Exchange Policy
In short: we do not do returns, due to the nature of our small business, but we do provide exchanges in case your product has arrived damaged. Commissions are non-refundable, please read more info specifically on commissions here.
Unfortunately, since we are a 1-person extra-small business, we are unable to provide refunds! We can only replace damaged goods if the whole procedure was done correctly, please, email us straight away.
If you are for some reason dissatisfied with the quality of the products, please, contact us directly via email, we will do everything in our power to keep you happy with your purchase!
Thank you for your support.
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To read it in full:
Any claims for misprinted/damaged/defective items must be submitted within 5 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 5 days after the estimated delivery date. Claims deemed an error on our part are replaced at our expense.
If you notice an issue on the products or anything else on the order, please submit a problem report via this website or directly via email.
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The return address is set by default to the printing facility. Unclaimed returns get donated to charity after 30 days. You bear full responsibility for tracking and picking up your order on time, you have to contact delivery services in case there is a problem, if you`ll fail to pick up your package on time you will become liable for any returned shipments we receive and will have to pay reshipment costs.
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Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).
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We do not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
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We do not accept returns of commissioned paintings, there are no refunds/returns available for custom made artworks.
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Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,
therefore we reserve rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
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All the claims for returns and refunds should be submitted directly via email or via this website, not through paypal or your debit/credit card providers .